| Authority |
Incident lead |
Named lead backup and decision limits |
Who activates the property plan? |
| Authority |
Escalation path |
Board manager staff and emergency service contacts |
Who takes over if the first contact is unavailable? |
| People |
Resident needs |
Opt in assistance needs and privacy controlled contact method |
Who may need an accessible update? |
| People |
Staff coverage |
Safe staffing plan relief and check in process |
Who can work without unsafe expectations? |
| Communication |
Message templates |
Alert closure shelter status and recovery updates |
Can a clear message be sent quickly? |
| Communication |
Channel backup |
Email text portal notice board and phone options |
What works if power or internet fails? |
| Property |
Critical assets |
Equipment locations shutoffs and operating instructions |
What must be secured first? |
| Property |
Drainage |
Roof drains inlets pumps and known trouble spots |
What should be inspected before heavy rain? |
| Property |
Generators |
Service status fuel plan and safe operating instructions |
Is backup power ready for its intended load? |
| Property |
Elevators |
Vendor contact shutdown and restart procedure |
Who controls elevator decisions? |
| Property |
Document baseline |
Dated photos and condition records for critical assets |
What proves the pre event condition? |
| Vendors |
Emergency vendors |
Primary backup scope access and mobilization expectations |
Who can respond if the primary vendor cannot? |
| Vendors |
Insurance contacts |
Policy access claims contact and documentation guidance |
Who will report damage and how? |
| Continuity |
Remote records |
Secure access to contacts contracts and drawings |
Can the team act away from the property? |
| Continuity |
Payment authority |
Emergency approval and expense logging process |
How will urgent costs be recorded? |
| Recovery |
Safe re entry |
Qualified assessment and access control process |
Who declares an area safe to enter? |
| Recovery |
Damage log |
Location date photo description owner and next action |
Can each loss be followed to closure? |
| Recovery |
Status cadence |
Update schedule unresolved risks and decision queue |
When will owners hear the next verified update? |